Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, Apple Pay, and Google Pay.
Q: Can I use discount codes or promotions?
A: Yes! Enter a valid promo code at checkout. Only one discount code can be applied per order unless otherwise noted.
Q: Where do I enter discount codes?
A: Promo codes can be entered on the checkout page before completing payment.
Q: How do I know my order went through?
A: You'll receive an email confirmation after placing your order. Once your order ships, we'll send you tracking information.
Shipping & Delivery
Q: Do you ship nationwide?
A: Yes. We ship across the United States and Canada. Canadian customer may be responsible for additional duties, taxes, or fees at delivery.
Q: How long will my order take to ship?
A: Most in-stock orders ship withing 1-2 business days. Specialty parts, drop shipping parts, or backordered items may take longer.
Q: Do you offer expedited shipping?
A: Yes. Expedited options are available at checkout.
Q: Can I track my shipment?
A: Absolutely. Once your order ships, you'll receive a tracking number via email.
Returns
Q: What is your return policy?
A: Returns are accepted within 30 days of deliver on unused items in original packaging. Some exclusions apply. Full details: Shipping & Return Policy
Q: How do I start a return?
A: Submit a request through our Return Request Form. A parts specialist will contact you with next steps.
Q: Who pays for return shipping?
A: If the item return is due to our error (wrong item sent, defective product), we'll cover shipping. Otherwise, the customer is responsible for return shipping costs.
Products & Availability
Q: How do I know if a part fits my trailer?
A; Each product page includes dimensions and fitment details. If you're unsure, please contact us with your trailer's VIN, model, year, a description of the part, and photos if possible.
Q: Do you sell OEM Felling Trailer parts?
A: Yes. We carry genuine OEM Felling Trailer parts as well as approved aftermarket options that fit many manufacturer's trailers.
Q: How do I troubleshoot my KTI Hydraulic Pump?
A: KTI provides a troubleshooting guide to help diagnose issues.
Common Symptoms (most to least common):
- Cylinder won't retract
- Pump won't lower
- Cylinder won't extend
- Cylinder won't retract
- Won't hold load
- Start solenoid only clicks
- Load bounces when cylinder retracts
- Motor not running
- Excessive heat from unit
- Reservoir overflows
- Struggles to lift load
- Pressure not building
- Won't lift load
- Cylinder extends while not operating
- Aeration of hydraulic fluid
- Start solenoid stays on
Common Causes (most to least common):
- Low battery voltage
- Poor ground connection
- Packing on cylinder rod worn out
- Coil not energizing
- Loose inlet
- Directional valve not shifting
- Dirty contacts in hand control
- Check hand control
- Bad seals in cylinder
- Clogged orifice
- Bad start solenoid
- Thermal pressure lock coil
- Pump not priming
- Bad diode
- Debris in load holding valve
- Hoses connected backwards
- Rust in motor
- Additional valving on cylinder
Customer Support
Q: How do I contact you?
A: Email us at parts@felling.com, call 1-866-335-5464, or use the live chat feature on our website.
Q: Do you offer technical assistance?
A: Yes. Our parts specialists can help with product questions, installation guidance, and trailer fitment.
Q: How do I reach out about purchasing a trailer?
A: Use our Contact Form or connect directly with a member of our Sales Team.
Account & Online Orders
Q: Do I need an account to order?
A: Yes, creating an account allows you to view past orders, save shipping information, and enjoy a smoother checkout process.
Q: Can I view my past orders?
A: Yes. Once logged in, you can view and track your order history anytime.